Privacy Policy

This Privacy Policy is formulated by teletiesmall.com, an e-commerce platform dedicated to selling TELETIES hair accessories. This policy elaborates in detail how our platform collects, uses, stores, protects, shares and manages the personal information of all users who visit, browse, register accounts, place orders and use various functional services on the website. All users who access and use teletiesmall.com acknowledge that they have read, understood and agreed to all the terms of this Privacy Policy. We fully respect the privacy rights of every global user, and take a series of strict technical and management measures to protect your personal information security. Our business scope covers hair ties, claw clips, headbands, flat clips and other various hair styling products, serving customers all over the world, and protecting user privacy has always been one of our core operational principles.

First, we define the scope of user information collected by our platform. The user information we collect is divided into two categories: actively provided information by users and automatically collected information by the system. The first category is the information you actively provide when using our platform services, including but not limited to account registration information: user name, login password, valid email address, mobile contact number; order transaction information: recipient name, delivery address, postal code, contact phone number, order content, product selection, order amount, payment records, transaction time and logistics tracking information; after-sales service information: return application content, product problem description, uploaded picture and video evidence, communication records between you and customer service; and information you fill in when participating in platform activities, leaving messages and submitting consultations. All the above information is provided by you voluntarily when you use the corresponding functions of the website.

The second category is the information automatically collected by our system when you browse and visit the website. When you access teletiesmall.com through computers, mobile phones, tablets and other devices, our server will automatically record some technical information, including your device model, operating system type, browser type and version, IP address, website access time, pages you browse, click records, stay time on each page, access source and network environment information. This kind of information is collected anonymously in most cases, and we will not associate it with your personal real identity. The purpose of collecting such information is to optimize the website operation, improve page loading speed, adjust product display layout, analyze user browsing preferences, and continuously improve our product selection and service quality, so as to provide you with a better shopping experience.

Next, we explain the purposes for which we use the collected user information. We will only use your personal information within the scope of legitimate business needs, and will not use your information for illegal purposes beyond the scope agreed in this policy. Firstly, we use account registration information to complete your account authentication, ensure the normal login and use of your personal account, and send you important notifications such as order reminders, logistics updates, after-sales processing results and platform rule updates via email or message. The email address you reserve will also be used as one of the important contact channels between us and you. You can contact us through press@teletiesmall.com, and we will also reply to your consultation and feedback through your reserved mailbox.

Secondly, we use order and delivery information to complete order sorting, product packaging, logistics distribution and after-sales return processing. Accurate delivery address and contact information are the basic guarantee for the smooth delivery of the hair accessories you purchased. We will transmit the necessary delivery information to our global logistics partners only for the purpose of completing the delivery service, and require all cooperative logistics providers to strictly abide by the privacy protection agreement. Thirdly, we use browsing data and behavioral data to carry out platform operation analysis, optimize product display, recommend popular TELETIES hair accessories that may meet your preferences, adjust website functions and page design, and continuously improve the overall usability of the website. Fourthly, we use after-sales related information to verify your return and refund application, solve product and logistics problems, and complete after-sales service work.

In terms of information storage and security protection, we adopt multiple high-standard security technologies and management systems to protect your personal information. All user data is stored in encrypted professional server rooms with strict access control. We have set up multi-level access permissions for internal staff of the platform. Only designated management and operation personnel who need to use user information for work can access relevant data, and all access records will be fully archived for inspection. We regularly maintain and upgrade the server system, repair potential security vulnerabilities, and prevent network attacks, data leakage, data tampering and data loss. For sensitive information such as payment records, we adopt end-to-end encryption technology to ensure that your payment information will not be stolen by third parties.

We will store your personal information in accordance with relevant operational rules. For account information, we will keep it during the valid period of your account. If you apply for account cancellation, we will process your account in accordance with the cancellation process, and delete or anonymize your personal information within a specified period. For order transaction records, we will retain them for a reasonable period for the purpose of order inquiry, after-sales follow-up, financial reconciliation and platform risk control. After the retention period expires, we will automatically clean up the relevant data. During the storage period, we will never disclose, sell, rent or transfer your personal information to any unrelated third party without your explicit consent.

Then we clarify the rules of information sharing and disclosure. We promise that we will not share your identifiable personal information with third parties for commercial marketing purposes without your authorization. Under the following limited circumstances, we may share your information with relevant institutions, and all such sharing are based on the premise of protecting your legitimate rights and interests or complying with operational requirements. First, share necessary delivery information with logistics service providers to complete the delivery of goods. All logistics partners have signed a confidentiality agreement with us, and they can only use your information for delivery work. Second, share necessary payment information with third-party payment institutions to complete fund settlement. Third, when we need to respond to official legal requirements, judicial investigation and regulatory supervision, we will provide relevant user information to the competent authorities in accordance with legal procedures.

Fourth, in order to protect the safety of users, platforms and public interests, when encountering fraud, malicious orders, network attacks and other abnormal behaviors, we will provide relevant information to the relevant rights protection and law enforcement agencies. Except for the above situations, any act of sharing your personal information will obtain your explicit consent in advance. If you authorize us to share your information with designated third parties, the sharing behavior will be carried out within the scope of your authorization.

Regarding user's right to manage personal information, you have the right to view, modify, supplement and delete your personal information independently. You can log in to your personal account on teletiesmall.com, enter the personal information setting page, and modify your user name, contact information, delivery address and other content at any time. If you want to inquire about the collection, use and storage of your personal information, or apply for deleting some historical data, you can send an email to our official mailbox press@teletiesmall.com, and our staff will verify your identity first, and then assist you to complete the corresponding operations within a reasonable time. You also have the right to cancel your registered account. After the account is cancelled, we will stop collecting and using your personal information, and process the stored data in accordance with the data cleaning rules.

For the use of cookies and similar tracking technologies, our website uses cookies to optimize your browsing experience. Cookies are small text files stored on your device by the website. They can record your browsing preferences, page access status and account login status, so that you do not need to repeatedly set information when visiting the website next time. You can set the acceptance of cookies through the settings of your browser. If you choose to disable cookies, it may affect some functions of the website, such as automatic login and personalized product recommendation, but it will not prevent you from browsing product information and placing orders normally. We will not use cookies to collect your sensitive personal privacy information.

We also make special explanations for minor users' information protection. Our website is a professional e-commerce platform for selling hair accessories, and our services are mainly oriented to adult users. If minor users use our website under the guidance of guardians, we suggest that guardians supervise the whole process of minor users' account registration, information filling and order placement. We will strictly protect the personal information of minor users in accordance with stricter privacy protection standards, and will not actively collect excessive information of minors. If you find that we have collected minor users' information improperly, please contact us via press@teletiesmall.com in a timely manner, and we will deal with it immediately.

In terms of cross-border information transmission, since our platform provides services to global users, your information may be transmitted and stored across regions. We will ensure that cross-border information transmission is carried out safely on the basis of encryption protection, and abide by the privacy protection regulations of relevant regions. We will not carry out cross-border transmission of your sensitive information without guaranteeing information security.

This Privacy Policy may be updated and revised according to the adjustment of platform business, changes in network security technology and updates of relevant industry norms. Once the content is revised, we will publish the latest version on the Privacy Policy page of teletiesmall.com. The updated policy will take effect from the date of publication. Your continued use of our website services after the update means that you agree to accept the revised Privacy Policy. If you have any questions, comments or suggestions about this Privacy Policy, please feel free to send an email to press@teletiesmall.com, and we will reply and communicate with you wholeheartedly.