Refund Policy

This Refund Policy is an official supporting rule of teletiesmall.com e-commerce platform, which clearly defines all standards, processes, rights and obligations related to product return, application conditions, refund types, refund time limit, refund channel and handling of special after-sales scenarios. All users who complete transactions on our website must fully understand and comply with the provisions of this policy. Our platform focuses on selling a full range of TELETIES hair accessories, including practical and stylish hair ties, claw clips, headbands, flat clips and other hair styling supplies. While providing high-quality products and free global shipping services, we also establish a complete and humanized after-sales refund system to protect the legitimate consumption rights and interests of every global customer. All services involved in this policy are based on transactions settled in USD, and all refund calculations are also denominated in USD.

First of all, we clarify the core return and refund benefits and time limit regulations of our platform. We provide a 60-day free return service for all products sold on teletiesmall.com. Calculation of the 60-day return period starts from the date when you successfully sign for and receive the ordered goods. Within 60 calendar days after receiving the products, if you have the need to return the goods for personal reasons or due to product problems, you can initiate a return application in accordance with the procedures specified in this policy. It is emphasized that all return behaviors supported by our platform are completely free of charge. We will not charge customers any return shipping fees, handling fees, restocking fees or other additional fees related to the return process. Whether it is a return caused by personal preference, inappropriate style, or a return due to product quality problems, the return logistics cost shall be fully borne by our platform, which is an important part of our after-sales service commitment to all customers.

After we receive and inspect the returned goods and confirm that the return application complies with the regulations, we will start the formal refund process. The standard processing cycle for all refunds is 5 to 10 business days. The refund will be returned through the original payment channel you used when placing the order. We support all mainstream global payment methods connected to our platform, and funds will be returned to your original payment account in the corresponding currency (USD). The 5-10 business days is the unified time required for our internal review, financial verification and fund transfer. Due to the different processing rules of different payment institutions and banks, there may be a short delay in the arrival of refund funds on individual payment accounts after we complete the fund transfer. This situation is an objective factor of the financial system of the third-party payment platform, and is beyond our direct control. We will fully cooperate with you to provide relevant refund vouchers and flow records to assist you in checking the fund arrival status.

Next, we detail the applicable conditions for return and refund. We divide valid return applications into two major categories: voluntary return by customers and return due to product quality or order errors. The first category is customer voluntary return. Within the 60-day return period, if you are not satisfied with the style, color, size or overall matching effect of the purchased hair accessories, or you place duplicate orders, or you no longer need the products for personal reasons, you can apply for a return. For such voluntary returns, you only need to ensure that the returned products are in unused, undamaged, original packaging and resalable condition. The products, accessories and original packaging must be kept intact, without man-made damage, stains, scratches or loss of parts. If the returned goods are damaged, worn or lost accessories due to personal use, we have the right to reject your return application.

The second category is return caused by platform-side problems, including product quality problems, order delivery errors, quantity errors and style errors. When you receive the goods and find that the products have quality defects such as damage, fracture, poor workmanship, functional failure, or the delivered products do not match the style, quantity and specifications of the products you ordered, you can apply for a return. For returns caused by our platform's errors or product quality problems, we not only provide free return service, but also bear all related coordination work. You only need to take clear photos or short videos of the problematic products, order information and logistics parcels as evidence, and submit them together with the return application. After we verify the evidence, we will immediately approve your return request, and arrange the return logistics for you. For such returns, even if the products have been used slightly, we will still accept the return application normally, because the product quality and delivery errors are the responsibility of our platform.

Then we introduce the specific operation process of return and refund step by step, so that every customer can complete the application efficiently. The first step is to submit a return application. You need to log in to your personal account on teletiesmall.com, enter the order management page, find the corresponding order that needs to be returned, and click the return application button. Fill in the return reason, select the return quantity, and upload the corresponding picture or video evidence as required. After filling in all the information completely, submit the application. The second step is our official review. Our after-sales review team will review your return application and submitted evidence within a short time. For applications that meet the return rules, we will approve them and send you the return address and return logistics instructions via the platform message and email. For applications that do not meet the regulations, we will also give a detailed reason for rejection.

The third step is to send back the goods according to the instructions. After receiving the approved return notice, please pack the products to be returned in a complete manner, and send the parcel to the designated return address in accordance with the logistics requirements we provided. Please keep the logistics tracking number of the returned parcel properly, and fill in the tracking number on the return application page of the website in a timely manner, so that we can track the returned goods in real time. The fourth step is goods inspection and refund initiation. After our warehouse receives the returned parcel, the inspection team will check the condition of the returned products carefully. If the products are in line with the return requirements, the inspection will be passed immediately, and our financial team will start the refund process, which will be completed within 5-10 business days. After the refund is completed, you will receive a refund completion notification via email and platform message.

We also formulate clear rules for rejected return applications, to avoid unnecessary disputes between the two parties. The following situations are not within the scope of our return and refund service, and we have the right to reject the return application. First, the return application is submitted beyond the 60-day return period. Once the 60-day free return period expires, we will no longer accept return requests for the order. Second, the returned products are severely damaged, obviously worn, stained, deformed or missing parts due to improper use, storage or man-made destruction by the customer. Third, the customer fails to send back the goods according to the designated return address and logistics requirements, resulting in the loss or damage of the returned parcel. Fourth, the products are special customized products (if any) that are customized according to the customer's exclusive requirements, such products cannot be returned unless there are serious quality problems. Fifth, orders that have been marked as abnormal orders such as malicious orders and fraudulent orders by our risk control system will not enjoy return and refund services.

In terms of partial return and full return rules, we support both full return and partial return of a single order. If you only need to return some of the products in one order, you can select the corresponding product quantity when submitting the return application. We will calculate the refund amount according to the unit price of the returned products, and the refund amount will be accurately returned to your original payment account in USD. For orders with multiple products, if you choose partial return, the remaining products you keep will not affect their normal use and after-sales rights. For orders that have completed full return, the order will be marked as a returned order in our system, and all transaction records will be archived in accordance with the platform rules.

Regarding exchange service related to return, our platform currently mainly provides return and refund services. If you want to exchange the product for another style, color or specification, you can first apply for a return and refund for the original product within the 60-day return period, and then place a new order to purchase the product you want to exchange. Since our platform provides free global shipping and free return services, this operation will not bring you any additional cost. If you have any questions about the exchange operation process, you can contact our official email press@teletiesmall.com for consultation, and our customer service staff will guide you to complete the whole process.

For refund disputes and appeal channels, if you have objections to our review results of the return application, or you think there are problems in the refund process, you can initiate an appeal through the platform background at the first time, and attach detailed evidence and your appeal reasons. Our special dispute handling team will re-investigate and review your case within the shortest time. You can also send an email to press@teletiesmall.com to communicate with us one-on-one. We attach great importance to every customer's appeal, and will handle all disputes based on facts and this Refund Policy, and try our best to reach a mutually satisfactory solution for both parties.

This Refund Policy will be adjusted and updated irregularly according to the development of platform business and changes in after-sales service rules. All updated contents will be published on the Refund Policy page of teletiesmall.com. The revised policy will take effect immediately after publication. Your continued use of our website and application for return and refund services after the update means that you accept all the revised terms. All after-sales refund services of our platform are committed to fairness, transparency and humanity, and we will always stick to the service tenet of protecting the legitimate rights and interests of customers.