Shipping Policy

Welcome to the Shipping Policy page of teletiesmall.com. This document serves as the official guideline that governs all shipping, order fulfillment, delivery arrangement and related logistics services provided by our e-commerce platform. Every customer who browses our website, places orders and completes transactions shall be deemed to have fully read, understood and accepted all the terms stipulated in this Shipping Policy. Our platform specializes in providing a wide selection of premium TELETIES hair accessories, including hair ties, claw clips, headbands, flat clips and various other fashionable and functional hair styling products. We are committed to delivering high-quality merchandise and reliable logistics services to every shopper around the world, and all logistics arrangements follow the unified standards stated below.

First of all, we would like to clarify the core shipping benefit that applies to all products on teletiesmall.com. All items available for purchase on our platform enjoy completely free shipping worldwide. There are no hidden shipping fees, surcharges, regional delivery fees or additional logistics costs of any kind. Regardless of the quantity of products you order, the total value of your order, or the destination of your delivery address, we will not charge any shipping expenses. This long-term benefit is designed to bring more cost-effective shopping experiences to our customers, allowing you to shop for your favorite hair accessories without worrying about extra logistics costs. All transactions on our website are settled exclusively in United States Dollar (USD), and all pricing displayed on product pages, cart pages and checkout pages is denominated in USD, which also ensures a unified and transparent consumption standard for global users.

Next, we introduce our order processing and product dispatch rules. Once your order is successfully submitted and full payment is confirmed on our system, our professional order processing team will start to verify your order information, sort products and arrange packaging work immediately. The standard order processing and product shipment time for all valid orders is 1 to 3 business days. Business days refer to regular working days of our operation team, excluding non-working periods such as holidays and routine rest days. During the 1-3 business day period, our staff will conduct a strict quality inspection on all selected hair accessories to ensure that every product you receive is intact, undamaged and consistent with the display on our website. We pay great attention to product packaging, adopting protective packaging materials to prevent scratches, deformation or damage of hair clips, hair ties and other delicate accessories during long-distance transportation. Every step from order confirmation to goods departure is strictly managed to guarantee the basic quality of delivery.

In terms of delivery transit time, we implement a unified global delivery standard for all destinations. After the goods are dispatched from our warehouse, the standard delivery time to all regions across the globe is 6 to 12 business days. This delivery timeframe is applicable to all delivery addresses worldwide, and we do not distinguish between domestic and international delivery areas in terms of transit duration. It should be clearly noted that our platform does not provide any expedited shipping, express delivery or priority delivery services. All orders will be delivered in accordance with the standard logistics process and unified transit cycle. The 6-12 days delivery period is the normal transit time under conventional logistics conditions. Please understand that the actual delivery time may have minor fluctuations due to objective factors beyond our control, including but not limited to local customs clearance procedures, regional logistics distribution efficiency, temporary weather changes, local public health policies and other unforeseen circumstances. Such minor delays are within the reasonable range of normal logistics operation, and we will not accept complaints or claims caused by the above objective factors.

We also set clear regulations on order address filling and modification. When you place an order on teletiesmall.com, please fill in your delivery address, recipient name, contact information and postal code accurately and completely. A complete and correct address is the basic guarantee for smooth delivery of goods. If you find that there is an error in the delivery information after submitting the order, please contact our customer service team as soon as possible to apply for address modification. Address modification requests can only be accepted before the goods are officially dispatched from our warehouse. Once the order has entered the logistics delivery process and the goods have left our warehouse, we are unable to modify any delivery information anymore. If the goods fail to be delivered successfully due to incorrect address, invalid contact information or missing postal code provided by the customer, resulting in the goods being returned to our warehouse, the customer shall take full responsibility for the consequences. For returned goods caused by customer-side information errors, we can arrange re-delivery for you after you confirm the correct address, and relevant follow-up arrangements will be communicated one-on-one by our customer service staff.

Regarding order combination and split shipment, we adopt unified processing rules for all orders. For multiple products included in a single order, we will try our best to pack all items into one parcel for delivery under normal circumstances, so as to simplify the logistics process and facilitate customers to receive goods. In a few special cases, if the total volume, weight or product type of your order cannot be packed into a single parcel due to objective reasons, our team will arrange split shipment automatically. Split shipment will not generate any additional shipping fees for customers, and all parcels of the same order will follow the same 6-12 days standard delivery cycle. You can track the logistics status of all parcels of your order through the order tracking function on our website. Each parcel will be equipped with an independent logistics tracking number, so you can keep abreast of the real-time location and transportation progress of your purchased hair accessories at any time.

For logistics tracking services, after the goods are dispatched, we will update the corresponding logistics tracking number to your order details page in a timely manner. You can log in to your personal account on teletiesmall.com, enter the order management page, and view the latest logistics information of your order at any time. Our logistics tracking system will synchronize data regularly with the global logistics partners we cooperate with to ensure the timeliness and accuracy of tracking information. If you find that the logistics tracking information stops updating for a long time, or you have questions about the logistics status during the delivery process, you are welcome to get in touch with us through our official contact channel: press@teletiesmall.com. Our professional customer service team will check the logistics situation for you as soon as possible and give you a detailed reply and solution.

We also make explanations for abnormal logistics situations. During the delivery process, there may be occasional abnormal situations such as lost parcels, severely damaged parcels or long-term detention. Once you find that your order has such problems after checking the logistics information, please contact us promptly and provide your order number, logistics tracking number and relevant picture evidence. We will work with our logistics partners to investigate the problem thoroughly. For parcels confirmed to be lost in transit, we will provide two solutions for customers to choose from: re-delivery of all ordered products free of charge, or full refund of the corresponding order amount. For parcels with serious damage leading to the inability to use the products normally, we will also arrange free re-delivery or refund according to your wishes. All solutions for abnormal logistics are based on protecting the legitimate rights and interests of our customers, and we will actively coordinate to solve all logistics-related problems for you.

It is necessary to remind all customers of the rules for receiving goods. When your parcel arrives at the designated delivery address, please check the outer packaging of the parcel first. If the outer packaging is obviously damaged, soaked or severely extruded, you can choose to refuse to sign for the parcel on the spot, and contact us immediately to feedback the situation. If you have signed for the parcel normally, please open the package and inspect the products within a reasonable time after receiving the goods. If you find that the quantity, style and quality of the products are inconsistent with your order, please keep the product photos, packaging photos and other evidence, and contact our team via press@teletiesmall.com to follow up the processing. We will verify the problem in the shortest time and provide reasonable after-sales service according to the actual situation.

In addition, we have special regulations on large-quantity orders and wholesale orders. For customers who place bulk purchase orders or wholesale orders for TELETIES hair accessories, the basic shipping rules are still applicable: all wholesale orders also enjoy free global shipping, with a shipment period of 1-3 business days and a standard delivery time of 6-12 days. Due to the large quantity of goods in wholesale orders, we will carry out more careful sorting, packaging and inspection work. The delivery progress of bulk orders will be updated synchronously on the order page, and wholesale customers can also contact our team through the official email to inquire about the order progress at any time. We maintain the same high-standard logistics service for both retail customers and wholesale customers, and strive to meet the shopping needs of all types of buyers.

This Shipping Policy is formulated based on the long-term operation experience of our e-commerce platform and the actual situation of global logistics. We reserve the right to update and revise the contents of this policy according to business development and changes in logistics conditions. When we make adjustments to the policy, we will publish the updated content on the corresponding page of teletiesmall.com in a timely manner. The revised policy will take effect immediately after being published on the website. Your continued use of our website and placement of orders after the policy update means that you agree to abide by the revised terms. If you have any questions, suggestions or disputes about the contents of this Shipping Policy, please feel free to send an email to press@teletiesmall.com, and we will communicate and resolve the issues with you sincerely.